Last updated: July 03, 2022

Thank you for shopping at SpaceWhale ® & Company.

If for any reason, You are not completely satisfied with a purchase we invite
You to review our policy on refunds and returns.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalized have meanings defined
under the following conditions. The following definitions shall have the same
meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this
    Agreement) refers to SpaceWhale ® & Company.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to SpaceWhale ® & Company, accessible from
    https://www.spacewhaleco.com/
  • You mean the individual accessing or using the Service or the company,
    or other legal entity on behalf of which such individual is accessing or
    using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason
for doing so.

The deadline for cancelling an Order is 14 days from the date on which You
received the Goods or on which a third party you have appointed, who is not
the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your
decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive
the returned Goods. We will use the same means of payment as You used for the
Order and You will not incur any fees for such reimbursement.

Conditions for Returns

The following terms are applicable for any products that You purchased with
Us.

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be
    returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of goods which are not suitable for return due to health
    protection or hygiene reasons and were unsealed after delivery.
  • The supply of goods which are, after delivery, according to their nature,
    inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet
the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You
should send the Goods at the address provided by us once you initiate a return.

We cannot be held responsible for goods damaged or lost in return shipment.
Therefore, We recommend an insured and trackable mail service. We are unable
to issue a refund without actual receipt of the Goods or proof of received
return delivery.

Damages

For any transport damage, SpaceWhale ® & Company assumes full liability. In the event of externally visible damage to the parcel, either refuse acceptance of record damage in writing prior to acknowledgement of receipt. Even in the case of hidden damage (recognizable after unpacking) immediately inform us by email: sales@spacewhaleco.com

Unless otherwise agreed or stated otherwise on the item, we will deliver within 5 working days of receiving your returned goods. If the delivery time can not be met, we will inform you automatically by e-mail.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to
you, You’ll receive a gift credit for the value of your return. Once the
returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had
the Order shipped to themselves to give it to You later, We will send the
refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact
us: